Services and scope
The live policy says Vanilla Vape operates the store and website, including related information, content, features, tools, products, and services. It states that Vanilla Vape is powered by Shopify and describes how personal information is collected, used, and disclosed when customers visit, use, purchase from, or communicate with the Services.
Personal information collected or processed
The live policy lists contact details; financial and payment information; account information; transaction information such as viewed, cart, wishlist, purchased, returned, exchanged, or cancelled items; communications with Vanilla Vape; device information; and usage information.
Sources and use
Information may come directly from the customer, automatically through the Services, from service providers processing information on Vanilla Vape’s behalf, or from partners and other third parties. The policy describes use to provide, tailor, and improve the Services; process payments and orders; manage accounts; arrange shipping and returns; provide recommendations; conduct marketing; prevent fraud; communicate with customers; and comply with legal reasons.
Disclosure and Shopify relationship
The live policy describes disclosure to Shopify, vendors, and service providers supporting IT, payment processing, analytics, customer support, cloud storage, fulfilment, and shipping; business and marketing partners; parties the customer directs or consents to; affiliates; and parties involved in business transactions or legal obligations. It also states that Shopify hosts the Services and may process information in other countries.
Third-party websites and children’s data
The policy says customers should review the privacy and security policies of third-party websites and platforms, and that the Services are not intended for children or knowingly used to collect personal information from children under the age of majority in their jurisdiction.
Security, retention, rights, and choices
The live policy says security measures are not perfect, retention depends on account, service, legal, dispute, and contract needs, and rights may include access, deletion, correction, portability, and managing communication preferences. Rights may be subject to conditions and identity verification under applicable law.
Complaints, transfers, and changes
The policy describes complaint and appeal routes, international transfers, and updates to the policy and its “Last updated” date.
Contact
The live policy lists [email protected] and 21 OR Tambo Road, Unit 7, Emalahleni, MP, 1035, ZA for privacy questions or rights requests. You can also use the contact page.
